At Yardi, we aim to make sure you’re fully satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
Eligibility for Refunds
You may request a refund within 14 days of receiving your order, provided that:
-
The item is unused
-
The item is in original condition
-
The item is in original packaging
Any item that does not meet these conditions may not be eligible for a refund.
Refund Process
To request a refund:
-
Contact our support team within 14 days of delivery
-
Provide your order number and reason for the refund
-
Our team will review your request and guide you through the next steps
Once the returned item is received and inspected, we will notify you of the refund status.
Refund Method
Online payments: Refunds will be processed back to the original payment method
-
Cash on Delivery (COD): Refunds will be issued through an agreed alternative method after confirmation
Online payments: Refunds will be processed back to the original payment method
Cash on Delivery (COD): Refunds will be issued through an agreed alternative method after confirmation
Refunds are processed only after the returned item passes inspection.
Shipping Costs
- Shipping fees (if any) are non-refundable unless the item is damaged or incorrect
- Return shipping may be the customer’s responsibility unless otherwise stated by our support team
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect:
-
Please contact us within 48 hours of delivery
-
Share clear photos of the issue
-
We will arrange a replacement or refund at no additional cost
Non-Refundable Items
Refunds may not be issued for:
-
Items showing signs of use or damage not caused during delivery
-
Items returned without original packaging